The 17 best customer service software tools for 2024 Sprout Social provides businesses with tools that manage social media engagement. Part of this includes customer service features that help support agents respond to customers who ask questions or provide feedback through social media channels. In fact, 33% of consumers now prefer to contact a company’s customer service […]

By whoami imKingon 2023-10-24

Chatbot Data The kinds, sources, and uses of data in by Thomas Packer, Ph.D. TP on CAI While chatbots are designed with robust security measures, businesses must implement stringent data protection protocols. This involves encrypting sensitive information, regularly updating security measures, and adhering to industry standards. To make chatbots even more intelligent, they team up […]

By whoami imKingon 2023-06-30